I love unexpected guests. When friends are in the neighbourhood and decided to come and say hello. But… If an unexpected guest arrives and I have zero to eat or drink in my apartment…there’s nothing worse. ** Side note** My mum’s really good at anticipating this. When I was a child, we’d always have neighbours popping in to say hello….

How often have you … Had an argument with someone and spent hours going around in circles about who’s to blame … while the problem itself remains unresolved?   “You...

My team comes to me with problems they can solve themselves. Questions that Google can answer. Or a colleague. Or if they just looked through the system they could find...

When did email become so … dull? I don’t mean emails you subscribed to from Hacker News, HBR or, Brain Pickings – those emails have more than an ounce of...

The investment a company makes has changed. Work used to be that place you went, clocked in, focused, clocked out and went home. Work was where you did something and...

Telling someone their behaviour left you feeling disappointed/upset/frustrated is tough. And we make it tougher by doing two things incorrectly: #1: Commenting on their character and not their behaviour That...

Strategy. The future. What will we do next? We’ve all experienced organisations that pay lip service to this. Three-day strategy workshops are held, aiming to define how the organisation will...

Nobody likes it when the bully gets promoted. Apart from the bully, of course It takes a lot of effort to justify it in our minds. Is it because they...

Giving negative feedback is tough. Whether constructive or not, telling someone how their behaviour impacted you is difficult. Even for the more seasoned feedback-givers, it’s a challenge. That’s why having...

How many times have you lied to your boss this month? I’m not talking about stealing money from the company and flat-out denying it (that’s not just lying, it’s illegal...